The traditional definition of a BOT: Build – Operate -Transfer.
Someone built the bot.
You operate it daily.
But do you know when to transfer?
Here is why that is costing you millions.
120 seconds. That is the journey from neutral to gone forever.
😐 0-20 sec: Customer trying your bot.
😊 35 sec: Bot seems helpful.
😤 65 sec: Frustrated. Bot failing.
😡 75 sec: INFLECTION POINT. Handover threshold crossed.
📞 120 sec: Customer ended call. Gone forever.
Bots cannot detect when customers hit the breaking point. They keep looping automated responses until the customer gives up or demands a human. The difference? Knowing when to transfer.
Understanding tone, intent, pauses changes everything. We call it Decision Signal Intelligence. You Built. You Operate.
We are ready for the transfer. Are you?